Delivery Policy

Our Delivery Promise

We want to make your online shopping experience as quick and easy as possible. So we’ve devised a range of delivery options to ensure convenience and choice.

Selected Metro Deliveries

Metro Delivery areas are defined as selected areas of Brisbane, Melbourne, Sunshine Coast, Sydney. Since these areas are closer to our warehouses, we are able to offer quicker delivery times.

  • Next Day Delivery is not available to Perth, Adelaide, Canberra, Darwin or Hobart and larger items.
  • *Unavailable in non-metro areas. Additional charges may apply in Western Australia and New South Wales. Free delivery does not apply to Larger Item orders.

Free Delivery

We offer Free Delivery for orders of AUD$60 or more Australia wide via Auspost Satchel service or DHL. Please note that Free Delivery orders under AUD$60, International Orders, Special Orders and Large Item Orders.

Next Day Delivery

We offer Next Day Delivery for in-stock items that are ordered after 11:30am for selected metro areas.

* Next Day Local Delivery is available for 30 day account customers in eligible postcodes.

Non-Metro Deliveries

Regional and country areas are covered by Non-Metro Deliveries. Because deliveries to these areas have longer distances to travel, they incur different charges and delivery times from Metro Deliveries.

Regional areas (excluding large items and special orders) and can take between 1 to 5 business days.

Country areas (excluding large items and special orders) and can take between 1 to 5 business days.

Estimate delivery charge

 

Orders for in stock items placed after 11:30am will be delivered the within the next two business day to metro areas of Brisbane, Melbourne, Sunshine Coast and Sydney.

Larger items and special orders incur additional delivery charge as they require extra handling and take longer to transport. The amount will be calculated at the checkout and is dependent on the size of the item purchased.

If your order also weighs over 200kg, it may be subject to an additional delivery charge. When this charge applies, one of our Customer Service Team Members will contact you prior to shipment with the total delivery cost.

Please Note:

During the ‘wet season’, deliveries to the Northern Territory and Northern Queensland may take longer due to adverse weather conditions.

For the latest information based on your postcode, simply use our delivery estimator in the online shopping cart or call our Customer Service Team on 1300-OFFICE (633 423) from Monday to Friday, 8am-8pm (AEST).

Delivery to Remote Locations:
At Stone Guys, we endeavour to deliver above and beyond. However there are some locations that we are unable to deliver to due to the remote nature of some areas. If you have any queries about this please call 1300-44-11-14, Monday – Friday 9am – 4pm (AEST).

 

Large Items

Large items are those which require extra handling. Because of this, they take longer to transport and incur a higher delivery charge.

Large item information appears on the ‘Features’ tab of the product page. It is also marked in the Shopping Cart with a note that says, ‘Large item delivery charges apply.’

Large Item Delivery to Metro Areas

Large items incur a delivery charge of $39.95 for Metro Orders and take between 1 and 3 business days for delivery.

Large Item Delivery to Non-Metro Areas

Large items incur a delivery charge of $49.95 for Non-Metro 1 areas and $59.95 for Non-Metro 2 areas. The delivery times are between 1 to 5 business days for these items. If an order includes both stationery and large items, two separate charges for delivery are charged for both types of items. This is because large items are shipped from separate warehouses.

Orders Totalling Over 200kg

Orders that altogether total over 200kg may be subject to a custom delivery charge, as they are outside our standard delivery criteria. An Stone Guys representative from the Customer Service Centre will contact you and confirm this charge. If you have any queries about this please call 1300-44-1114, Monday – Friday 9am – 4pm (AEST).

Special Orders

Some items are marked as Special Order Items and are delivered separately from regular orders. These items may at times be delivered directly from our suppliers.

The delivery time frame is approximate depending on supplier availability. Customised or Special Order items cannot be returned or refunded due to change of mind as these products are manufactured and produced according to customer specifications. These products can only be returned if faulty or damaged.

If the item you are ordering is a Special Order Item, special order information will be available on the ‘Features’ tab of the product page. Please also note the longer delivery times for Special Order Items.

Authority to Leave

If you select the ‘Authority to leave’ option while checking out, we will leave your order on your doorstep even if no one is around to receive it.

Please note in this case Stone Guys cannot be held responsible for lost or damaged deliveries after they have been dropped off.

Delivery Time Frames

Orders and deliveries are processed Monday to Friday excluding public holidays. Deliveries are made between 8:00am – 4pm Monday to Friday, with the exception of Gold Coast deliveries, which are made between 8am and 5pm. We currently do not have a weekend delivery service.

During the wet season, deliveries to Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual time frame.

Delivery time frames may change from time to time due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are up to date. If a team member has not contacted you by the expected delivery date, please contact our Customer Service Centre on 1300-44-11-14